Cruise Seaports Networks: Key Relationship Indicators and Information Systems*

Assunta Di Vaio**, Gabriella D’Amore***
Author Information & Copyright
**Assunta Di Vaio, Ph.D., (corresponding author), Assistant Professor in Business Administration at University of Naples “Parthenope” (Italy) –
***Gabriella D’Amore, Ph.D., lecturer in Business Administration at University of Naples “Parthenope”

© Copyright 2021 Korea Maritime Institute. This is an Open-Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License ( which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Published Online: Jun 30, 2012


The aim of this work is to investigate how information on cruise passenger flows are manged in the seaport system. In particular, the paper aims to understand how in the seaport system, characterized by landlord model, the Port Authority (PA) can play its function of controller and coordinator of the whole cruise relationships network when the cruise activity is contracted out to private operator, like as the cruise terminal concessionary companies. So, the analysis is focused on the relationships among the PA, the cruise terminal concessionary company and the ship agents, that are directly involved in the passengers flows information management process (collection, elaboration and reporting). The knowledge of these information is relevant to assume strategic and operative decisions on the port infrastructure investments in order to be more attractive. The passengers flow is in fact directly connected to the port financial autonomy.

Moreover the paper marks how to different port governance models could match different information systems among the main actors of a seaport system. For this reason we focus on the role played by the information systems, then we identify the mechanisms of coordination and control that govern these relationships.

This is an explorative study conducted through a qualitative approach, using case study methodology. The first results show how the use of key relationship indicators could help the PA to exercise control and coordination functions, assigned by the law.

Keywords: relational governance; Port Authorities; cruise terminal concessionaries; ownership structures; key relationship indicators; control and information systems